What this policy covers
This policy explains what information Chikababy collects when you use chikababy.com, why we collect it, who we share it with and what choices you have. It applies to our website and to orders placed through it.
Information we collect
We collect the following, and only for the reasons given.
- Account information — your name, email address and profile picture, received from Google when you choose to sign in with Google.
- Order information — the items you ordered, the device model you selected, the price paid and your order number.
- Delivery information — the recipient name, postal address and phone number you provide so the order can be delivered.
- Design content — any photograph or artwork you upload to personalise a case or skin, which is used to produce your order.
- Payment information — handled by our payment provider. Chikababy receives confirmation of payment and a payment reference; we do not receive or store your full card details.
- Newsletter — your email address, if you choose to subscribe.
- Support messages — what you send us when you contact support.
Cookies and tracking
Chikababy sets one cookie, a session cookie, and only after you sign in. It keeps you signed in between pages and is removed when you sign out or when it expires.
We do not run advertising pixels, cross-site trackers or third-party analytics on this website.
How we use your information
- To accept, produce, pack and deliver your order.
- To take payment and to process refunds where they apply.
- To let you sign in and see your own orders, addresses and profile.
- To answer support requests and handle replacements.
- To send you product updates by email, if you subscribed.
- To keep records we are required to keep.
Who we share information with
We share the minimum necessary with the service providers who make an order possible.
- Razorpay, our payment provider, which processes your payment.
- Delivery partners, which receive the delivery address and contact number needed to complete the delivery.
- Google, if you choose to sign in with your Google account.
- [Any other processors Chikababy uses — confirm before publishing].
Chikababy does not sell your personal information.
How long we keep it
Order and payment records are kept for [retention period — confirm before publishing], which reflects the period we are required to retain business records. You can ask us to remove marketing preferences at any time.
Security
Data is transmitted over an encrypted connection and access to customer records is limited to Chikababy staff who need it. No method of transmission or storage is completely secure, and we do not claim otherwise.
Your choices and rights
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong.
- Ask us to delete information we no longer need to keep.
- Unsubscribe from marketing email at any time.
You can reach Chikababy support at [support email — confirm before publishing]. We aim to acknowledge every message; please include your order number.
Changes to this policy
If this policy changes we will update this page and the effective date at the top. Please check it from time to time.
Contact
Chikababy — [legal entity name — confirm before publishing], [registered address — confirm before publishing]. Email [support email — confirm before publishing].